World 1-1Overworld
About
Seven years of fixing things for people who needed them fixed today.
I am Connor Hagans, based in Ann Arbor, Michigan. I work in IT field service for a large health system and run Hagans Consulting, LLC on the side. Hagans Tech is the part of that company that builds and hosts websites, and it is the part I like most.
I got into this the practical way: supporting infrastructure across twenty-plus campus buildings while finishing a business degree, then a health system service desk with a queue that never emptied, then field service across more than 150 clinics. That work is about keeping calm, finding the actual cause, and explaining it to someone who just wants their day back.
The homelab started as a study project for security certifications and turned into a small enterprise-style environment: centralized logging, a SIEM, intrusion detection, a VPN mesh, a bastion host, DNS filtering and nightly backups. Everything I recommend to a client is something I have already run, broken and repaired at home.
Hagans Tech is me narrowing the company to what I actually want to do: build websites properly, host them on infrastructure I understand end to end, and keep them working. Advice is still on the menu, it is just no longer the headline.
Career log
Slot 1
Aug 2025 – present
Owner
Hagans Consulting, LLC · Ann Arbor, Michigan
Websites, hosting, upkeep, automation and tech advice for small businesses.
- Client onboarding pipelines automated with Zapier
- Website builds, migrations and maintenance across WordPress, SiteGround, Wix and Squarespace
- Monthly security audits, patching and vulnerability fixes on client sites
Slot 2
May 2024 – present
IT Field Service Technician
Trinity Health IHA
Hardware, network and escalation support across a large outpatient health system.
- Deployment logistics for an organization-wide device refresh across 150+ practice locations
- Secure decommissioning: drive extraction, data wiping and vendor coordination
- Tier-2 root-cause work on hardware, software and site-wide network outages
- Emergency on-site response rotation for power and network failures
- Internal SOPs and SharePoint knowledge bases for the wider support team
Slot 3
May 2022 – May 2024
IT Service Desk Analyst
Trinity Health IHA
Tier-1 remote support in a high-volume queue.
- Above 95% first-contact resolution while meeting team SLAs
- Identity work in Active Directory and Microsoft 365, including MFA rollouts
- Workstation imaging, configuration and verification
Slot 4
Jan 2019 – May 2022
IT Support Specialist, then B.B.A. graduate
Adrian College
Campus IT support alongside a business degree with a Computer Information Systems minor.
- Infrastructure support across 20+ campus buildings
- Legacy endpoint migrations and wireless access point rollouts
- B.B.A. in Health Care Management, minor in Computer Information Systems, May 2022
Next stage
Want to talk before anything else?
Send a short note. The reply comes from me, not a form.